You can cancel orders from Germany, Austria or the Netherlands within 14 days of receipt and send them back to us.
THE SEEKERS does not assume any costs for returns.
For returns outside the EU, it is imperative that they are correctly declared as a return . If the return is not correctly declared, THE SEEKERS reserves the right to charge any costs incurred (customs, sales tax).
Send the items to the following address via a shipping service provider of your choice:
c/o Giuliano Falco
Kaiserswerther Strasse 92
GERMANY / GERMANY
If you have to return an item because it was defective or delivered incorrectly, we will check this on a case-by-case basis and reimburse the cost of the return postage. In this case, please contact our support.
There is no right to a refund of the purchase price or an exchange for clearly used items.
The invoice amount is always refunded to the same means of payment with which the order was placed.
The processing of a return can take up to 14 working days.